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Refunds and cancelling

Last updated on Oct 25, 2026
  • Refund: you can get a refund within 7 days of your first purchase. This applies once per customer: a returning customer, or someone already refunded once, can't get a second refund.
  • Cancel anytime.
  • Downgrading keeps your data, and exports are always available.

Want a refund? Start a chat from teamlens.ai or in the app and we'll sort it out.